1. Introduction
Welcome to Travasoft Limited ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website travasoft.co.uk or use our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide to Us
We collect personal information that you voluntarily provide when you:
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- Fill out contact forms or enquiry forms
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- Request a consultation or quote
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- Sign up for our newsletter or marketing emails
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- Communicate with us via email, phone, or WhatsApp
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- Purchase our website design services
This information may include:
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- Business details (services offered, service areas, etc.)
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- Payment information (processed securely through third-party payment providers)
2.2 Information Automatically Collected
When you visit our website, we may automatically collect certain information, including:
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- Pages visited and time spent on pages
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- Geographic location (city/region level)
This information is collected through cookies and similar tracking technologies.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
3.1 To Provide Our Services
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- Process your enquiries and respond to your requests
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- Deliver website design and SEO services
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- Communicate with you about your project
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- Provide customer support and technical assistance
3.2 To Improve Our Services
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- Analyse website usage and user behaviour
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- Improve our website functionality and user experience
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- Develop new features and services
3.3 For Marketing Purposes
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- Send you promotional emails about our services (only with your consent)
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- Share relevant tips, case studies, and industry insights
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- Inform you about special offers or new services
You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.
3.4 Legal Obligations
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- Comply with legal requirements and regulations
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- Enforce our terms and conditions
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- Protect our rights and prevent fraud
4. Legal Basis for Processing (UK GDPR)
Under UK data protection law, we process your personal data based on the following legal grounds:
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- Consent: When you have given explicit permission (e.g., subscribing to marketing emails)
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- Contract: When processing is necessary to fulfil our contract with you (e.g., delivering website services)
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- Legitimate Interests: When we have a legitimate business interest (e.g., improving our services, fraud prevention)
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- Legal Obligation: When we must comply with the law
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your experience.
5.2 Types of Cookies We Use
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- Essential Cookies: Necessary for the website to function properly
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- Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
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- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
5.3 Managing Cookies
You can control and delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.
For more information, visit:
www.allaboutcookies.org
6. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
6.1 Service Providers
We work with trusted third-party service providers who help us deliver our services, including:
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- Email marketing platforms (e.g., Mailchimp)
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- Payment processors (e.g., Stripe, PayPal)
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- Analytics providers (e.g., Google Analytics)
These providers are contractually obligated to protect your data and use it only for specified purposes.
6.2 Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect our legal rights.
6.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
7. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:
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- SSL encryption for data transmission
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- Secure servers and firewalls
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- Regular security audits and updates
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- Restricted access to personal data (only authorised personnel)
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
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- Enquiry data: Retained for up to 2 years after last contact
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- Client data: Retained for the duration of our business relationship plus 7 years (for tax and legal purposes)
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- Marketing data: Retained until you unsubscribe or request deletion
9. Your Data Protection Rights
Under UK GDPR, you have the following rights:
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- 9.1 Right to Access: You can request a copy of the personal data we hold about you.
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- 9.2 Right to Rectification: You can ask us to correct inaccurate or incomplete personal data.
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- 9.3 Right to Erasure ("Right to Be Forgotten"): You can request that we delete your personal data in certain circumstances.
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- 9.4 Right to Restrict Processing: You can ask us to limit how we use your personal data.
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- 9.5 Right to Data Portability: You can request your data in a structured, machine-readable format.
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- 9.6 Right to Object: You can object to our processing of your personal data, particularly for marketing purposes.
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- 9.7 Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at:
Travasoft Limited
Email:
contact@travasoft.co.uk
Website:
travasoft.co.uk
We will respond to your request within 30 days.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it immediately.
12. International Data Transfers
Your personal data is stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.
We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please
contact us:
Travasoft Limited
📧
contact@travsoft.co.uk
📞
+44 020 3411 0642
Website:
travasoft.co.uk
15. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Website:
https://ico.org.uk
Phone: 0303 123 1113